Your Pommi account is held by the operator, so the sign-in process, password reset and any account restriction take place in the operator’s own service. We can explain the route and help you prepare a useful support message, but Pommi cannot collect credentials, restore access or remove a block.
Signing in step by step
Use the operator’s own website, select its sign-in control and enter the email address and password chosen during registration. We do not place a sign-in form here because a credential box on this domain would be separate from the operator’s account system.
- Open the operator’s website through its normal address.
- Select the operator’s sign-in button.
- Enter the email address and password used to register.
- Return to the operator’s account area after signing in.
If you do not yet have an account, registration takes place at the operator rather than through this information page.
What signing in looks like on a phone
Pommi can be reached through a mobile browser, so you can use the same account details on a phone as on a desktop. The page does not provide an installed app or a separate mobile sign-in route.
Type or bookmark the operator’s address rather than following a sign-in link from an email, message or search result. After signing in on a shared phone, sign out when you finish.
When sign-in is not working
Check the account details before contacting support. A refused sign-in can be connected to the credential used, an account condition or a restriction applied to the account.
- Wrong email or password: re-enter the address and password used at registration, checking the spelling of both.
- Password no longer known: use the operator’s password reset route and request a link to the registered email address.
- Verification outstanding: provide the identity, address and payment documents requested through the operator’s verification process.
- Self-exclusion or time-out: the account remains closed for the selected period; the restriction is not a sign-in error and should not be bypassed.
- Regional restriction: access remains unavailable where the operator does not permit players.
Forgotten password
A forgotten password is handled by the operator’s reset route. Request the reset message from the operator’s own site, then use the link sent to the email address registered with the account.
If that email address is no longer accessible, contact the operator’s support channel. Do not send a password, reset code or other sign-in credential to this portal. The operator may need to confirm the account through its verification process before access can be restored.
Verification and account restrictions
Some account conditions stop access or delay a withdrawal rather than preventing a normal sign-in. Our €2,000 cumulative withdrawal threshold triggers identification checks, and the operator aims to review documents within 48 hours.
| Cause | What it means for access |
|---|---|
| Identity verification | Documents can be requested when cumulative withdrawals reach €2,000. |
| Account time-out | The account is closed for the period selected by the player. |
| Self-exclusion | The account remains closed for the selected period or indefinitely. |
| Inactivity | An account inactive for at least 12 months may be charged a monthly administrative fee of up to €10, with email notice before the first deduction. |
Who to contact
Pommi support is reached through live chat or email. Send the registered email address, the approximate time the problem began and the exact message shown on screen; do not include your password or a one-time code.
This portal handles information about Pommi and cannot inspect an account, process a withdrawal or change an operator restriction. Account-specific questions need to go through the operator’s support channel.
Keeping account access safe
Use a password that is not shared with another service. Never enter credentials through a link in an email or message, even if the message appears connected to Pommi. Sign out on shared devices, keep the registered email address under your control and contact the operator promptly if an access attempt looks unfamiliar.
Play within your own limits
Gambling should remain entertainment rather than a financial plan. Pommi provides deposit, betting and loss limits for daily, weekly or monthly periods, alongside time-outs and self-exclusion. Relaxing or removing a limit takes 48 hours, while a tightened limit takes effect immediately.
For confidential help, contact BeGambleAware.org or the National Gambling Helpline on 0808 8020 133, free and available 24/7. GambCare is also available at GamCare.
Access to this site is restricted to persons aged 18 and over (18+). Free and confidential support is available through BeGambleAware.org.
Last updated: