Questions about our Pommi content can be sent to [email protected]. We aim to respond within 48 hours, and our first reply should tell you which part of the site or information you have contacted us about.
Who you are writing to
Our editorial inbox handles questions about the information published on Pommi. You can ask us to clarify a payment term, explain how one of our sections was compiled, report a broken link or raise a concern about the wording of an article.
We do not manage player accounts, approve withdrawals, change verification requirements or apply promotional credits. Those matters need to go through the account support channels described below.
The boundary between editorial and account support
Account support can help with registration, deposits, withdrawals, bonuses, identity checks and technical problems. Our editorial team cannot complete those tasks, even when we can explain what the published information says.
When you contact us about an article, include the relevant product or term and describe what needs clarification. A page reference is useful, but please do not send passwords, full payment-card details, cryptocurrency private keys or copies of identity documents by email.
Email and response times
Write to [email protected] with a clear subject line. Your message should include the information you are trying to resolve and, where relevant, the part of our site that prompted it.
Our stated response target is within 48 hours. Messages sent outside working periods may take longer to reach the appropriate person. Please do not send repeated copies while you are waiting, as each new email creates another item for the team to work through.
Support for your Pommi account
Pommi provides live chat and email support for registered players. Account support is the appropriate route for sign-in issues, deposit or withdrawal enquiries, bonus terms, document checks and errors encountered while using the site.
For faster help, keep the email address associated with your account, an approximate time for the issue and any reference displayed on screen ready. Do not include your password or complete payment-card number.
Escalating a complaint
If your concern concerns the editorial content on this site, reply to the original email and explain which statement remains unresolved. Include the relevant wording so that the editorial team can identify it without searching the entire site.
Complaints about an account, transaction, bonus decision or identity check should first be raised through Pommi account support. This keeps account records and payment information with the teams able to access them.
Responsible gambling support
Gambling should remain entertainment rather than a financial obligation. If it stops feeling that way, free and confidential help is available from BeGambleAware.org and the National Gambling Helpline on 0808 8020 133, available 24/7. UK players can also use GamStop for national self-exclusion or GamCare for information and support.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
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