Pommi handles both sides of the money flow – funding an account and getting paid out – through the same set of methods: bank transfer, Visa/Mastercard debit and credit cards, e-wallets, and cryptocurrency. Withdrawals follow a similar route to deposits, though the timing varies considerably by method. Before any payout clears, it is worth knowing where the ceilings and the fees sit, and when the operator will ask for documents.
Getting your money out – and how long it really takes
Pommi processes withdrawals using bank transfer, Visa/Mastercard, e-wallets, and crypto. The minimum withdrawal is €20, and the daily maximum is €10,000. Any amount above that ceiling is moved to the following day's processing queue rather than refused outright, so a larger sum simply takes an extra day.
Some payment routes take up to five banking days to clear. That window reflects the payment provider's own processing chain, not just Pommi's queue. Weekends and bank holidays add to it on slower methods, so a bank transfer requested on a Friday afternoon may not land until the middle of the following week.
The 1× deposit wagering condition
Every deposit carries a 1× wagering requirement before withdrawal. That means the deposited amount must be turned over once in real bets before a cashout request will be processed. It is a low bar compared with many operators, but missing it triggers Pommi's right to charge transaction-processing costs on the withdrawal.
Fees and when they apply
Pommi reserves the right to charge a service fee on withdrawals. The fee specifically activates when the sum of bets placed since your last deposit falls below 1× that deposit. Meet the wagering threshold and no fee applies; fall short and the operator may recover its transaction costs from the withdrawal amount. The fee is not a fixed figure published in the terms – it reflects actual processing costs, which vary by method.
A dormant-account charge also exists. If an account goes twelve months without activity, Pommi classifies it as dormant and may deduct up to €10 per month. You receive an email at least 30 days before the first deduction, so there is a window to log back in and stop the clock.
Depositing funds into your account
Pommi accepts deposits by bank transfer, Visa/Mastercard cards, e-wallets, and cryptocurrency. The general minimum deposit is €20. The maximum depends on the payment method; no single cap applies across all of them.
Deposits are typically available for play immediately or within a few minutes depending on the method. Crypto transfers are subject to network confirmation times, which sit outside Pommi's control and can vary.
| Method category | Deposit | Withdrawal | Minimum (deposit / withdrawal) |
|---|---|---|---|
| Visa / Mastercard | Yes | Yes | €20 / €20 |
| Bank transfer | Yes | Yes | €20 / €20 |
| E-wallet | Yes | Yes | €20 / €20 |
| Cryptocurrency | Yes | Yes | €20 / €20 |
One crypto rule worth noting: if you send funds to the wrong network address – for example, routing BTC to a BCH address – Pommi will not attempt to recover the amount. Always double-check the network before confirming a crypto transaction.
Limits and charges you may not notice until they apply
| Item | Value |
|---|---|
| Minimum deposit | €20 |
| Minimum withdrawal | €20 |
| Daily withdrawal limit | €10,000 |
| Deposit wagering before withdrawal | 1× deposit amount |
| Dormant account fee | Up to €10/month after 12 months inactive |
| Refund window | 24 hours from transaction, funds unused |
Refund requests are considered only within 24 hours of the original transaction, and only where the funds have not been used on site. Eligible reasons include an accidental transfer, fraudulent use of a card, or a service not fully delivered.
Proving who you are before a payout clears
When Pommi asks for documents
Pommi triggers a full identity check once cumulative withdrawals reach €2,000. At that point you will need to supply identity documents, proof of address, and payment verification. The operator aims to review submitted documents within 48 hours.
What to send
For identity, Pommi accepts a passport, national ID card, driving licence, or birth certificate. Address verification requires a utility bill (electricity, phone, or government-issued) or a bank statement. Importantly, the document must have all four corners visible. For payment verification, you will need a copy of the card used, a screenshot of your e-wallet showing your name and email address, or a bank statement showing your account holder name, sort code, account number, bank logo, and date.
If paying through a card, only the first four and last four digits need to be visible – the middle eight may be masked. That requirement exists to confirm the card belongs to you without exposing the full number.
How to request a withdrawal
- Log in to your account and open the cashier or banking section.
- Select a withdrawal method. Choose the same route you used to deposit where possible – card and e-wallet providers often require it.
- Enter the amount you want to withdraw. Check it sits within the €20 minimum and the €10,000 daily ceiling.
- Confirm the request. If your cumulative withdrawals are approaching or past €2,000, have your identity documents ready – the system may prompt for them before releasing funds.
- Allow the stated processing window. Bank transfers and some card routes can take up to five banking days; faster methods will be quicker, but Pommi does not publish method-by-method timings.
If a payout is delayed or held
The most common reasons a withdrawal is held are an incomplete identity check, the 1× deposit wagering condition not yet met, or a pending review of the payment method. If the processing window has passed and funds have not arrived, contact Pommi's support by email at [email protected] or through live chat.
When you write in, include the transaction date, the amount, the payment method, and any reference number shown on screen. That information lets the support team locate the transaction in the first exchange rather than in a second or third follow-up.
Gambling should stay enjoyable and within your means. If you need to talk to someone, BeGambleAware.org and GamCare offer free, confidential support. The National Gambling Helpline is available 24/7 on 0808 8020 133. This page is for players aged 18 and over (18+).
Last updated: